PetSmart at 6327 Southwest 3rd Street in Oklahoma City, Oklahoma

Customer Reviews about PetSmart

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  I have never been treated so badly in my life. Customer service is definitely lacking in this store. I signed up for a doggy obedience class and the doggy trainer, dina, canceled class every week from the very first class that I attended. The first class we didn't do anything with the dogs, all the trainer did was talk, which I found to be a complete waste of time. Her speaking about the class did not do any good for my dog. This past week when she canceled class again I told her I wanted my money back because canceling very week in a row wasn't helping my dog at all. So, I come back to the store and asked for my money back and the dog trainer Dina was nothing but disrespectful. She had an attitude from the very beginning. She proceeded to give me my money back, but not all of it. She only gave me money back from 4 classes, not 5. I understand that I wouldn't be receiving money back from the first class because I attended. But she went on to tell me that they met the second week, and I just skipped. She began to argue with me and tell me "i am an adult, I am not going to make sure you show up to class. That is your responsibility not mine" I found that completely rude. I went along and told her I have all the text messages on my phone to prove that we didn't have class, because the trainer would text and let us know if we had class or not. But she insisted on arguing with me anyway. I told her I wanted to speak to her manager and she refused. I told her I will be calling corporate to make a complaint and she responded with "you do that" as I walked away she called me rude.. which again I find that completely disrespectful to do with a line of people around me to hear. So to anyone reading this, do not ever go to the pestsmart on south west 3rd street, the dog trainer is a joke and one of the most rudest people I have ever met. Never going to this store again.
  July 17, 2017

  by HEATHER MCQUEEN
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  Ive been here a few times and the vet service is absolutely awesome. Came back to get my dog a bath because as a truck driver a lot of places that offer showers don't really like you to bring your dogs in. Well the lady behind the desk would not speak up. I had to keep asking her to speak up and obviously she wasnt listening to me either because I had to tell her four times my zip code and three times what the area code for my phone number was. She then proceeded to take one of those deshedding comb brushes and aggressively push it against my dogs behind. My dog isn't a fan of folks petting her there anyway and its more like it annoys her, but shes never been aggressive to any other vet or groomer and she turned around on this lady like she was going to bite her. She wasn't gentle at all. After all was said and done my dog was clean but, I think I'll take her to get groomed at home next time (reason for this visit is we looove mud puddles).
  February 10, 2017

  by Jaymes Loderaon

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